Refund policy

Our Returns Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.

NO REFUND FOR ITEMS ON SALE

All sales items or discounted items are final unless an item is proven to be damaged or faulty.

DAMAGED OR FAULTY PRODUCTS

We take care to pack your products carefully so that they won't get damaged in transit.  If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 14 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:

  • send a replacement to you; or
  • provide you with a refund.

Please see details below on how to organise a return.

We do not accept returns on boxes and mailers due to change of mind. Please do not send individual products in your purchase back to the manufacturer.

If you have contacted us within three days of our subscription box cut-off day, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

HOW TO RETURN PRODUCTS

To return a wrong, faulty or damaged product, please follow the simple steps below:

  1. To let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via yarn@djambies.com.au
  2. Pack and seal the item/s in their original shipping package and post them back to us.
  3. We will organise a refund or replacement depending on the option you have selected.  Please allow for up to 14 days to process a refund.  Note that replacement delivery timeframes are subject to stock availability.

We recommend that you return the product via Registered post. Booth Boolooman Pty Ltd, trading as Djambies, will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.

WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?

We are more than happy to refund postage costs to return an item where the return is required due to our error for example:

  • If the item is damaged or faulty; or
  • If we sent you the wrong item.

Exchanges

We only replace items if they are defective, damaged or the wrong item was sent. If you need to exchange it for the same item, send us an email at yarn@djambies.com.au Please note we may not be able to get the exact same item. In the case of this, we will offer a refund to the price of the item or send you an equivalent item.

CANCELLATION POLICY

We value your business and ask that you respect our business scheduling policies.  We appreciate and understand that circumstances arise where clients may need to change or cancel their appointments.  Please let us know if you need to cancel or reschedule your appointment.

We require at least 48 hours notice otherwise a 50% charge of the treatment will apply.

Late for appointments

If you are more than 10 minutes late for your appointment, your booking will be cancelled and you will be charged 50% of the cost of the appointment you have booked.

Booking Deposits

Booking deposits are non-refundable.  However if you provide us with more than 48 hours notice of cancellation, the booking deposit amount will be used as a credit against the next booking.

Persistent failure to attend

Where you have failed to attend more than one appointment, in addition to retaining the 50% charge for those treatments, for any future bookings, you may be require you to pay for the service in full at the time of booking. This is at Booth Boolooman Pty Ltd, Trading as Djambies, discretion.